November 22nd, 2013 | By Glen Hiemstra | Posted in Media | Comments Off

Catch Fire with us on Nov. 24 at The Big Picture Theatre

Katniss Everdeen (Jennifer Lawrence) and Peeta Mellark (Josh Hutcherson) in THE HUNGER GAMES: CATCHING FIRE. Photo: Murray Close, Lionsgate

Katniss Everdeen (Jennifer Lawrence) and Peeta Mellark (Josh Hutcherson) in THE HUNGER GAMES: CATCHING FIRE. Photo: Murray Close, Lionsgate

I had a chance to take in the Seattle premier of Hunger Games 2 – Catching Fire, last night at the Big Picture Theatre. I joined an excited crowd of mostly 20-somethings, and an even more excited group was in line for the 11 PM show as I left.

If you are here in Seattle, why not join us for the final installment of our 3 Science Fiction film series, a special 11:15 AM “Bagels & Bloody Mary’s” screening of Catching Fire. After the show we’ll have a special 20-minute conversation with me, science fiction writer Brenda Cooper, and Mallory Smith, Managing Editor of Futurist.com and also a film student and script writer. The screening is almost sold out in this charming and intimate theatre, but there are still a few seats left for $15, which gets you a seat, a Bloody Mary or Mimosa, bagels and cream cheese and a great experience. Buy your ticket here.

The film is getting excellent reviews, see here and here and here, and is the #1 pre-selling film of 2013, likely to surpass the first film Hunger Games which is #14 on the all-time best selling movies.

Next week we’ll tell you how it went and why this is an important film phenomenon. Hope to see you on Sunday.

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November 16th, 2013 | By Glen Hiemstra | Posted in Business & Economy, Innovation, Science & Tech | Comments Off

Future of Work, Talent Management, Knowledge Value

[This recent blog that I wrote originally appeared in the Cornerstone OnDemand "Future of Work" blog section, as I responded to a recent study by Cornerstone on the future of the American Workplace. Re-printed here by permission.]

The Future of Work: How Talent Management is Powering the Knowledge Value Revolution

The cultural, technology and generational shifts taking place in today’s workplace highlight how critically important it is that traditional human resources management continue to move not only toward integrating talent management processes, but also the notion of making these processes – and the technology that facilitates them – more employee-centric. These are not necessarily new developments, as smart human resource operations have been redefining themselves in terms of talent management and talent development quite a bit over the past five years. But the future of work itself makes the identification, management and development of talent ever more primary to the success of companies and organizations.

Helping People Work Smarter

The Japanese writer Taichi Sakaiya was perhaps the first to name the economic era into which we have moved the “knowledge value revolution.” His thesis was simple, and is evident all around us now, every day. He proposed that the traditional elements that gave products and services value – the value of the materials and labor that went into the product or service – were shifting toward a single dominant element. That element is the value of the knowledge contained in a product or service. The best way to understand the idea is to consider the smartphone in your pocket or purse. You chose that phone most likely because you believed that it was made by smarter people using smarter processes, and that the particular smartphone enables you to access knowledge more easily thus making you smarter. You may even believe that just owning that specific phone makes you look smarter when you use it. All of this adds up to “knowledge value.”

What does this mean for human resources? The ability of a company, organization or employee to succeed depends on their ability to acquire new knowledge on a continuous basis and apply that knowledge in an effective way. This insight demands that we think differently about talent management and talent management software. MTV’s “No Collar Worker” survey reveals, for example, that 89 percent of Millennial employees – who will comprise 75 percent of all employees by 2025 – think that it is important to be constantly learning at their job. Some of this learning may look rather traditional, involving classroom training and education. But I expect this style of company education to continue to become a declining percentage of organizational learning as talent management software and tools enable learning to become more social, collaborative and on-demand. Embedding collaboration into corporate learning so that employees seamlessly learn while working and work while learning is as fundamental to the future than ever before, and now possible in ways that were not available until recently.

Beyond a Separate Class of Employees

The concepts of continuous or on-demand learning are critical to the future of work, and obviously the smart application of talent management software can make the difference in meeting this need. We often refer to “knowledge workers” as though they are a separate class of employees, but what I am saying is that all work is becoming knowledge intensive. Thus future tools must provide real-time communication, quick and easy access to information on multiple devices from anywhere anytime, better collaboration through knowledge of who is available and where they are, and access to instant learning in small bites as the need arises.

Let’s play with some possibilities. The Cornerstone’s “The State of Workplace Productivity Report” notes that 58 percent of employees would be willing to use wearable technology if it helps them do their job. Imagine a bartender wearing augmented reality glasses, needing to learn a new drink recipe as an order is placed, and being able to do that simply by repeating the customer’s order out loud. Or imagine a repair technician in an auto shop or on the factory floor needing instant training on a new problem they have not faced personally before. Or imagine a lawyer wanting to brush up on case law or negotiation technique as they walk to a meeting. These kinds of scenarios are applicable to just about any job we can think of. Companies that combine access to learning software tools, cloud databases and access to the wider Internet – and that develop a culture of continuous learning – will gain an advantage in the development of their human talent.

The MTV survey also reveals that 80 percent of Millennials want regular feedback from their supervisors, 89 percent want their workplace to be social and fun, 50 percent would rather have no job than a job they hate, and that 50 percent also believe that “switching jobs helps you climb the corporate ladder faster.” Once again, smart talent management programs and software can contribute to meeting these needs of the future workforce. Providing a way to receive more regular feedback is a no-brainer. Using gamification to make the workplace more social, and also as a means of speeding up learning, should be a priority. As for creating jobs that people do not hate, enabling people to move between jobs (also referred to as talent mobility) is one proven strategy for helping with that. Continuous and on-demand learning systems will enable people to switch jobs more seamlessly without a massive drop off in knowledge and skills.

We live in a time when talent management tools, the nature of work, and the needs and desires of the future workforce are all converging in a way that enable us to reimagine the ways we hire, train, manage and engage employees. Those that take advantage of this convergence will win the future.

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November 15th, 2013 | By Glen Hiemstra | Posted in Art & Society, Business & Economy, Innovation, Science & Tech | Comments Off

The future of Work and BYOD and BYOM

[Last month I had the opportunity to help with the creation of a video for Cisco, in which Cisco futurist David Evans, futurist Stowe Boyd, and I talked about the future of the workplace as the availability of personal communication devices becomes more pervasive, their power greater, and their use more natural and integrated into every day life. The recent workplace phenomenon of a desire to "bring your own device" is a key indicator of this trend. At the same time that I was shooting that video (we hope to post it before too long from now), I was producing a guest blog for Cornerstone OnDemand, the human resources support company, commenting on their recent study on the future of the workplace and the workforce. Here is the blog I wrote for them, re-posted here by permission, which captures some observations where BYOD is going in the future.]

BYOD, BYOM, and the future of work
The other day I was with a team from a large multinational company. The team was preparing a presentation for the executive committee, and one of the team members proposed using a presentation tool he liked and was good with. But the other team members pointed out that the tool was an online application, and not formally approved by IT, and so it would be unwise to use it for the executive briefing.

This incident is something seemingly normal that occurs every day in the workplace – yet it is the perfect example of employees’ desires to bring their own device (BYOD), bring their own applications (BYOA) and bring their own tech (BYOT) to work to help with their productivity. The willingness of employees to do this was confirmed in the recent study of American workers conducted by Cornerstone OnDemand. The survey found that 37 percent of employees who currently use apps for work would be likely to spend their own money on work-related apps in the next twelve months if they felt the app would help them with their job. Even among employees who do not currently use apps for work, 20 percent expected to spend their own money for apps to increase their productivity.

In a world with thousands and thousands of apps available and new ones appearing each day, it is important for organizations to develop a policy on the use of apps and devices by individual employees. Generally, the advice is to make this policy one of openness to employee devices and apps. But the Cornerstone study reveals that many companies have yet to address this pressing issue.

When asked if their employers had policies on using applications for work purposes that are not provided by the employer, 43 percent said no, and 21 percent said they did not know.

When asked about company policies regarding the use of personal devices (smartphones, tablets and the like) for work purposes, 45 percent said their companies had no policies, and 15 percent said they did not know whether any policies were in place.

What kinds of applications are employees interested in? Here are the numbers:

ease-of-use

Now, an IT department could try to provide all of this, but they will never keep up with the flood of apps developed by entrepreneurs. So what is an IT department to do? I’d suggest that they begin the difficult process of redefining their role to providing a basic information access infrastructure, security standards and applications, and then, like the maestro of an orchestra, letting the individual artists show their stuff.

There are, in fact, companies who are allotting each employee a budget to buying technology and then not dictating what the specific tech should be. This is radical I know, but consider the dominant trends shaping the future of work.

BYOD + BYOA + BYOT = BYOM
Internet anthropologist and futurist Stowe Boyd, for example, suggests that first, every job is digital, second that every company is digital, and third that more and more functions can be performed by third parties. But the most important trend that Boyd cites is this: what is really happening with BYOD, BYOA and BYOT is that people want to bring their own mind to work. He calls it BYOM. Think about this. Our personal devices and the apps we favor have become a part of how we live, how we produce, how we think. Perhaps your essential app is one that keeps track of your travel, or tracks your exercise and diet in concert with your wristband, or enables you to conduct your banking anywhere, anytime. And this is not to mention the obvious apps that keep you in touch with your network and up to date, all the time. What the Cornerstone OnDemand study is saying, I believe, is that people want to bring not just their tech to work, but themselves.

On the Horizon
What is next? On the horizon and just coming into the marketplace are wearable devices. Google Glass is perhaps best known, as an example of augmented reality in which you wear a device that keeps you constantly imbedded in the virtual world even as you interact with the physical world. Joining Glass will be smartwatches that connect you to the Web, clothing, and, before long, smart jewelry and buttons that enable you to live in a world where the virtual and the physical are fully merged. The recent hiring of Burberry’s CEO by Apple is further demonstration of the intersection of fashion and tech. Why would you use such things? To see company information on demand, to access repair manuals, to connect to team members, to do things we do now with the devices we carry. The Cornerstone OnDemand study found that 66 percent of Millennial workers and 58 percent of all employees would use wearable technology if it enabled them to do their job better. If they saw a co-worker using wearable technology, 67 percent would feel curious and 12 percent would feel at a disadvantage.

I remember being at a conference this year of companies in a service-providing industry. A member of the Millennial generation gave a short presentation showing how he imagined their service professionals would use wearable technology in the near future, and he challenged the more traditional thinkers to open their minds to a new way of working. He was living proof of someone who wanted to BYOM to work. Smart companies will be moving in this direction.

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November 15th, 2013 | By Glen Hiemstra | Posted in Media, Science & Tech | Comments Off

The future is not all technology

I had a very interesting experience this week as I gave the closing keynote to the annual meeting of the Virginia Cable Television Association, in Williamsburg, VA. My topic was the events, trends and developments shaping the industry looking out over the next decade. You can view my slide deck below, with some of the imbedded video that I used, now available at SlideShare. Before too long we will have a video of my full presentation from the Association.

But back to the experience. In the program, as I usually do, I discussed the Millennial generation, who comprise all the new workforce now age 18-31, and their oft-cited moniker as the “digital native generation.” They are the generation most deeply imbedded in what I call the full-on network society. They are, currently, unplugging from Cable and going “over the top” as the industry likes to call it. When I was finished, among the people who gather around to chat was one young woman, one of about a half-dozen Millennials in this audience of mostly cable executives. She put a challenge to me, expressing frustration with being, essentially, stereotyped as technology obsessed. Instead, she asserted, Millennials are as likely to become less enamored of and imbedded in technology as the other way around.

Her comment immediately reminded me of the article I wrote the week before for FastCoExist.com, on the future of collaboration. They titled my piece “The Future of Collaboration is About Looking Backwards.” Check out the full think piece here, but using some stats from a study of the American workforce by Cornerstone OnDemand, in this article I was pointing out that while Millennials and other workers wish there was more collaboration in their workplaces, only 6% of Millennials and 5% overall would prefer to collaborate via phone of video conference. 60% of Millennials and 72% of all workers would prefer to collaborate in person. The remaining numbers would prefer to collaborate online. But, here were some numbers supporting my young Millennial questioner at the Virginia Cable TV show – don’t pigeon hole them as technophiles only, as they just might lead a move back to the future, in person.

See the Fast Company article here, and the SlideShare of the keynote below.

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November 15th, 2013 | By Glen Hiemstra | Posted in Art & Society, Business & Economy | Comments Off

The future of work and people of the screen

[This blog that I wrote originally appeared at Cornerstone OnDemand, in their blog section on the Future of Work. Re-posted here by permission.]

Work today can be plagued by two competing problems. One is information and technology overload. Many employees feel that they are drowning in information and serving their technology more than productivity. The second problem is not enough information and too little technology. What is odd is that the same people and the same workplaces can have both problems, at the same time. Let me explain this seeming contradiction.

When you look around a typical office setting in the U.S., you will see dozens of people typing on keyboards, looking at screens, and occasionally talking on devices or to each other face-to-face. This is what you see. But you also know, because it is true for you, that many of those people have another screen – or two or three – in their pockets, briefcases, or purses. Some are work devices. Some are personal devices. All are connected, really, to the same Internet, the same general cloud infrastructure, though not the same cloud, and all the gadgets can do, more or less, the same things. But both the people you see, and you, are constantly juggling these machines, like the juggling clown on the street corner.

On the “not enough information and technology” side of the coin, consider the typical experience of a digital native who walks into your office as a new employee, on their first day. I will wager that in most workplaces, when a digital native walks in the door they think, “Man is this place backward. Where is all the great technology? What I see is not as advanced as what I have at home or in my pocket.”

The Challenge of the Future Workplace
These issues were clarified recently in The State of Workplace Productivity Report study conducted by Cornerstone OnDemand. As a whole, U.S. employees often feel overloaded, with 50 percent saying they experience work overload, 34 percent information overload, and 25 percent technology overload. Interestingly, Millennials, our tech-savvy digital natives who make up the entry-level workforce, were more prone to feeling overload. Information overload was cited by 41 percent of them versus just 31 percent among older generations, while technology overload was cited by 38 percent of Millennials versus 20 percent of older generations.

Info tech overload

As for the number of gadgets used at work, venerable desktop computers were used by 76 percent of all workplace device users, laptops by 43 percent, smartphones by 36 percent, and tablets by 15 percent. Millennials are about twice as likely to use personal devices, smartphones, or tablets at work. In other words, they are jugglers, and this may help explain why they are more prone to feeling overloaded.

device usage

Here is the challenge when we look at the future. The number of available devices is likely to increase, not decrease. The amount of information is obviously continuing to explode. By one estimate, the amount of new data added to the Internet every two days exceeds all the information in the world prior to 2003. This does not include all the information in private clouds and company servers. What we need are better ways to find information, focus clearly on what is most important, and to collaborate with others. It is not an easy thing to do. Employees make their best efforts, according to the study, even spending their own money to obtain apps for work purposes, hoping for apps that improve ease of use, convenient access to information, productivity, collaboration or access on multiple devices.

As providers step up to the challenge of an improved environment for information, technology and collaboration, interestingly the solutions that can reduce overload will be the same solutions that solve the problem of not enough information and inadequate technology.

To read more about Cornerstone’s The State of Workplace Productivity Report, click here.

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