Comments on: The Future of Outsourcing

By: Vittles| keynote speaker

Vittles| keynote speaker — Wed, 13 Jul 2011 08:11:20 +0000

This is an excellent piece of information. Not a everybody is familiar with this topic, so it’s great to have read this here and it’s always nice to be educated and informed. Thanks.

By: Steve@ local seo

Steve@ local seo — Tue, 31 May 2011 13:25:43 +0000

This clears up things regarding the difference of “outsourcing and off-shoring”, but I think with the present economic situation a lot of companies are going overseas to get the job done with cheaper cost.

By: Cindy Black

Cindy Black — Wed, 26 Jan 2011 07:59:39 +0000

Great points on explaining regarding outsourcing. This clarifies my understanding.

By: Matt@ cabin plans

Matt@ cabin plans — Tue, 11 Jan 2011 08:46:55 +0000

Great interview. Thanks for clearing up things regarding outsourcing and the misconception. Getting the value of your money is the most important. Thanks a lot for the information.

By: Phil @ Philippines Outsourcing

Phil @ Philippines Outsourcing — Thu, 04 Nov 2010 20:25:56 +0000

Good point on explaining the difference between offshore and outsourcing. A lot of people think that it’s the same. The good thing about outsourcing is you save on expenses without compromising quality.

By: SShah

SShah — Tue, 29 Jun 2010 04:48:42 +0000

A very intriguing concept indeed: Focus on the WHAT, not the HOW. I think that the future is outsourcing and we see a rise in the number of contract workers, in-shore or off-shore. I believe that many now see that outsourcing is not all about getting the lowest cost, but also getting value for money. Still, outsourcing is just a toddler trying to find its way in this world. Laws will definitely catch up to ensure ethical outsourcing as well as fair business practice for all. Thanks for sharing this news!

By: Matthew Hooper

Matthew Hooper — Fri, 05 Mar 2010 23:46:31 +0000

This is an excellent piece. I think Kate highlights some excellent points and helps to really clear up some misconceptions about the value of outsourcing. Working for a US Based Tech Support and Systems Management outsourcer, I’m constantly challenged to present our value proposition to justify the higher costs of our support services. However, time and again TCO and ROI analysis shows that we are less expensive.
For example, we recently bid on a tech-support business that was bid from an Indian firm. Our rates were higher per minute. We tried to argue that our call times were lower, but he Indian off-shore actually had the same call time. Then we presented our per customer call time. This was the total minutes combined per customer. What was revealed is that customers who called the Indian firm had called on average 5 times more often. This was a huge difference in total support cost vs. our levels. We won the business. Now this is not a an Indian vs. American thing. it goes to what Kate said about localization of resources. Especially for BPO, the cultural influence does pay dividends. Having a culture that understands, can communicate, and interact with a complex situation really makes the difference.

By: Leroy Hurt

Leroy Hurt — Thu, 04 Mar 2010 02:49:31 +0000

A very interesting interview. What I’d love to hear more about is the role of social responsibility among the book’s ideas, whether this can benefit government procurement and acquisition. Regarding government work, the ideas sounded similar to performance based contracting.